At Cisco Black Belt Academy, we’ve persistently positioned a excessive worth on our assist tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Help Monitor for FY24.
This improve enriches each degree of this system with a profound understanding of the latest technological developments. Our aim with these enhancements is to arm our companions with probably the most superior troubleshooting methods and the great know-how required to beat the challenges of right this moment’s technological atmosphere. Let’s dive into the main points of what Help Enablement at Black Belt seems like:
Stage 1: Foundational Help Expertise
Stage 1: Foundational Help Expertise- Self-Diagnosing Points: Be taught to establish and troubleshoot frequent issues independently, saving time and assets.
- Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Middle (TAC).
- Cisco Good Account and Licensing: A cloud-based service that helps clients handle their Cisco software program licenses and entitlements. The Help observe of the Cisco Black Belt Academy covers the best way to arrange and handle Good Accounts, in addition to the best way to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
- Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline assist processes.
- Interact TAC: Grasp the method of successfully partaking with TAC for extra advanced points.
Stage 2: Intermediate Help Strategies
- Product Portfolio (Intro to Architectures & Options): Acquire a complete overview of Cisco’s product architectures and options.
- Primary Troubleshooting: Construct foundational troubleshooting abilities to deal with frequent technical points.
- Finest Practices: Be taught the most effective practices for sustaining and supporting Cisco merchandise.
- Demo Labs: Interact with interactive demo labs to bolster studying via sensible utility.
- Log Monitoring and Bug Identification: Develop abilities in monitoring logs and figuring out potential bugs.
Stage 3: Superior Troubleshooting and Options
- Deep Dive into Structure Troubleshooting: Discover superior troubleshooting methods for advanced architectural points.
- Cross Structure Options: Be taught to troubleshoot points that span a number of architectures and programs.
- Configuration Points & Upgrades: Handle configuration points and carry out upgrades with confidence.
- Fingers-On Expertise Utilizing CTF Missions: Acquire sensible, hands-on expertise via Seize the Flag (CTF) missions that simulate real-world eventualities.
The refreshed Help Monitor content material for FY24 is designed to supply Cisco companions with a structured, complete studying path that addresses each foundational and superior assist wants. By incorporating the newest know-how developments and sensible insights, we be certain that our companions are well-equipped to ship distinctive assist and keep clean operations for his or her clients.
Go to the Black Belt Academy right this moment to discover the brand new content material and improve your troubleshooting abilities. Keep forward of the curve with Cisco’s newest assist coaching and guarantee your readiness to sort out any problem that comes your manner.
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