Jamie Holmes says a surgical procedure heart tried to make her pay for 2 operations after she underwent just one. She refused to buckle, even after a group company sued her final winter.
Holmes, who lives in northwestern Washington state, had surgical procedure in 2019 to have her fallopian tubes tied, a everlasting birth-control process that her insurance coverage firm agreed forward of time to cowl.
Throughout the operation, whereas Holmes was underneath anesthesia, the surgeon observed early indicators of endometriosis, a standard situation during which fibrous scar tissue grows across the uterus, Holmes stated. She stated the surgeon later informed her he spent about quarter-hour cauterizing the troublesome tissue as a precaution. She remembers him saying he completed the entire operation inside the 60 minutes that had been allotted for the tubal ligation process alone.
She stated the physician assured her the additional therapy for endometriosis would value her little, if something.
Then the invoice got here.
The Affected person: Jamie Holmes, 38, of Lynden, Washington, who was insured by Premera Blue Cross on the time.
Medical Companies: A tubal ligation operation, plus therapy of endometriosis discovered in the course of the surgical procedure.
Service Supplier: Pacific Rim Outpatient Surgical procedure Heart of Bellingham, Washington, which has since been bought, closed, and reopened underneath a brand new identify.
Whole Invoice: $9,620. Insurance coverage paid $1,262 to the in-network heart. After adjusting for costs allowed underneath the insurer’s contract, the middle billed Holmes $2,605. A set company later acquired the debt and sued her for $3,792.19, together with curiosity and costs.
What Offers: The surgical procedure heart, which offered the ability and assist employees for her operation, despatched a invoice suggesting that Holmes underwent two separate operations, one to have her tubes tied and one to deal with endometriosis. It charged $4,810 for every.
Holmes stated there have been no such issues with the separate payments from the surgeon and anesthesiologist, which the insurer paid.
Holmes figured somebody within the heart’s billing division mistakenly thought she’d been on the working desk twice. She stated she tried to elucidate it to the employees, to no avail.
She stated it was as if she ordered a meal at a fast-food restaurant, was given further fries, after which was charged for 2 entire meals. “I didn’t get the additional burger and drink and a toy,” she joked.
Her insurer, Premera Blue Cross, declined to pay for 2 operations, she stated. The surgical procedure heart billed Holmes for a lot of the distinction. She refused to pay.
Holmes stated she understands the surgical procedure heart may have incurred further prices for the roughly quarter-hour the surgeon spent cauterizing the spots of endometriosis. About $500 would have appeared like a good cost to her. “I’m not against paying for that,” she stated. “I’m against paying for a complete bunch of issues I didn’t obtain.”
The physician-owned surgical procedure heart was later bought and closed by PeaceHealth, a regional well being system. However the debt was turned over to a group company, SB&C, which filed swimsuit towards Holmes in December 2023, searching for $3,792.19, together with curiosity and costs.
The gathering company requested a choose to grant abstract judgment, which may have allowed the corporate to garnish wages from Holmes’ job as a graphic artist and advertising specialist for actual property brokers.
Holmes stated she filed a written response, then confirmed up on Zoom and on the courthouse for 2 hearings, throughout which she defined her facet, with out bringing a lawyer. The choose dominated in February that the gathering company was not entitled to abstract judgment, as a result of the info of the case had been in dispute.
Representatives of the gathering company and the defunct surgical procedure heart declined to remark for this text.
Sabrina Corlette, co-director of Georgetown College’s Heart on Well being Insurance coverage Reforms, stated it was absurd for the surgical procedure heart to invoice for 2 operations after which refuse to again down when the state of affairs was defined. “It’s like a Kafka novel,” she stated.
Corlette stated surgical procedure heart staffers ought to be accustomed to such eventualities. “It’s fairly frequent, I might assume, for a surgeon to look inside someone and say, ‘Oh, there’s this different factor occurring. I’m going to take care of it whereas I’ve received the affected person on the working desk.’”
It wouldn’t have made medical or monetary sense for the surgeon to make Holmes bear a separate operation for the secondary problem, she stated.
Corlette stated that if the surgical procedure heart was nonetheless in enterprise, she would advise the affected person to file a criticism with state regulators.
The Decision: Thus far, the gathering company has not pressed forward with its lawsuit by searching for a trial after the choose’s ruling. Holmes stated that if the company continues to sue her over the debt, she would possibly rent a lawyer and sue them again, searching for damages and lawyer charges.
She may have organized to repay the quantity in installments. However she’s standing on precept, she stated.
“I simply received stonewalled so badly. They handled me like an fool,” she stated. “In the event that they’re going to be petty to me, I’m prepared to be petty proper again.”
The Takeaway: Don’t be afraid to combat a bogus medical invoice, even when the dispute goes to court docket.
Debt collectors usually search abstract judgment, which permits them to garnish wages or take different measures to grab cash with out going to the difficulty of proving in a trial that they’re entitled to funds. If the shoppers being sued don’t present as much as inform their facet in court docket hearings, judges usually grant abstract judgment to the debt collectors.
Nonetheless, if the info of a case are in dispute — for instance, as a result of the defendant reveals up and argues she owes for only one surgical procedure, not two — the choose might deny abstract judgment and ship the case to trial. That forces the debt collector to decide on: spend extra money and time pursuing the debt or drop it.
“You recognize what? It pays to be cussed in conditions like this,” stated Berneta Haynes, a senior lawyer for the Nationwide Client Regulation Heart who reviewed Holmes’ invoice for KFF Well being Information.
Many individuals don’t go to such hearings, typically as a result of they didn’t get sufficient discover, don’t learn English, or don’t have time, she stated.
“I believe a number of people simply cave” after they’re sued, Haynes stated.
Emily Siner reported the audio story.
After six years, we’ll have a last installment with NPR of our Invoice of the Month challenge within the fall. However Invoice of the Month will proceed at KFF Well being Information and elsewhere. We nonetheless wish to hear about your complicated or outrageous medical payments. Go to Invoice of the Month to share your story.
